ISO 10014:2021

Quality management systems -- Managing an organization for quality results -- Guidance for realizing financial and economic benefits
Autor: ISO
Código ICS: 03.120.10


This document gives guidelines for realizing financial and economic benefits by applying a top-down structured approach to achieving financial and economic benefits. The structured approach uses the quality management principles and quality management system described in the ISO 9000 family of management system standards to:a) monitor and manage trends in key performance metrics;b) take improvement action based on the observed metrics.This document is directed specifically to the top management of an organization.This document is applicable to any organization, whether from the public, private or not-for-profit sector, regardless of its business model, revenue, number of employees, diversity of product and service offerings, organizational culture, complexity of processes, place or number of locations.This document complements ISO 9001:2015 and ISO 9004:2018 for performance improvements and provides examples of achievable benefits from the application of concepts in those standards. This document identifies associated practical management methods and tools to assist in realizing the benefits.

Especificaciones de la Norma
Fecha de Publicación 20/04/2021
Título Secundario Systèmes de management de la qualité -- Gestion d’un organisme pour des résultats qualité -- Recommandations pour réaliser des bénéfices économiques et financiers
Páginas Técnicas 19
Idioma Inglés