ISO 23592:2021

Service excellence — Principles and model
Autor: ISO
Código ICS: 03.080.01
Vigente
$101.000

Alcance

This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service.This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.

Especificaciones de la Norma
Fecha de Publicación 17/06/2021
Título Secundario Excellence de service — Principes et modèle
Páginas Técnicas 22
Idioma Inglés