ISO 32122:2025

Transaction assurance in E-commerce — Guidance for offering online dispute resolution services
Autor: ISO
Código ICS: 03.080.30
Vigente
$143.990

Alcance

This document gives guidance on online dispute resolution (ODR) for e-commerce transactions including basic principles of ODR, technical recommendations and operational manuals to e-commerce operators (including e-commerce platform operators) which aim to develop their own ODR service and ODR providers that are outsourced by e-commerce operators.NOTE            This document is particularly useful for disputes arising out of cross-border, low-value e-commerce transactions. This document can apply to disputes arising out of both goods and service contracts.

Especificaciones de la Norma
Fecha de Publicación 10/03/2025
Título Secundario Assurance des transactions de commerce électronique — Recommandations pour les offres de services de résolution de litiges en ligne
Páginas Técnicas 14
Idioma Inglés