Alcance
ISO 41012:2017 provides guidance on sourcing and development of agreements in facility management (FM). It highlights:� essential elements in FM sourcing processes;� FM roles and responsibilities in sourcing processes;� development processes and structures of typical agreement models.ISO 41012:2017 is applicable to:� strategic processes related to service and support functions for the core business;� development of FM strategies;� development of facility service provision agreements covering both public and private service demand and internal and external production/delivery options;� development of FM information systems;� FM education and research;� organization development and business re-engineering processes in major types of working environments (e.g. industrial, commercial, administration, military, healthcare, accommodation).