ISO/IEC 30105-8:2022

Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 8: Continual performance improvement (CPI) of ITES-BPO
Autor: ISO
Código ICS: 35.020
Vigente
$159.460

Alcance

This document specifies a continual performance improvement (CPI) methodology and its major elements, which extend the already-defined continual improvement process (TEN8) in ISO/IEC 30105-1. This document helps ITES-BPO service providers to improve their performance by assessing service delivery.This document does not define technologies and tools for implementing the CPI methodology.

Especificaciones de la Norma
Fecha de Publicación 13/12/2022
Título Secundario Technologies de l'information — Processus du cycle de vie de la délocalisation du processus d'affaires des services activés par IT — Partie 8: Amélioration continue des performances de la délocalisation du processus d'affaires des services activés par IT
Páginas Técnicas 25
Idioma Inglés