ISO/IEC 30105-8:2022

Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 8: Continual performance improvement (CPI) of ITES-BPO

Autor: ISO

Código ICS: 35.020

Formato
Estado: Vigente

$217.770

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Alcance

This document specifies a continual performance improvement (CPI) methodology and its major elements, which extend the already-defined continual improvement process (TEN8) in ISO/IEC 30105-1. This document helps ITES-BPO service providers to improve their performance by assessing service delivery.This document does not define technologies and tools for implementing the CPI methodology.

Especificaciones de productos

Fecha de Publicación	13/12/2022
Título Secundario	Technologies de l'information — Processus du cycle de vie de la délocalisation du processus d'affaires des services activés par IT — Partie 8: Amélioration continue des performances de la délocalisation du processus d'affaires des services activés par IT
Páginas Técnicas	25
Idioma	Inglés