Alcance
This document covers the following information technology asset management (ITAM) system processes:a) management system processes for the overall system of IT asset management (not described in ISO/IEC 19770-1 in detail), which are specified in this document for comprehensive coverage and consistency of explanations; these include:— understanding the external context and shareholder needs (7.1, 7.2 and 10.2);— leadership, policy and organization (10.3);— establishing and maintaining the management system (10.4);— planning and risk management (10.5);— support (including resources, competence, awareness, and communication – 10.6);— executing functional and life cycle processes (10.7);— performance evaluation and improvement (10.8);b) functional management processes for IT assets (not described in ISO/IEC 19770-1 in detail), which are cross-cutting processes that integrate with life-cycle processes for IT assets and which are shared with most IT management system standards, though sometimes slightly differently grouped; these include: — change management (11.2; also required by ISO/IEC 19770-1);— data management;— license management;— security management;— relationship and contract management;— financial management;— service level management;— other risk management;c) life cycle management processes for IT assets as specified in ISO/IEC 19770-1, which are grouped and named slightly differently by different methodologies; these include:— specification;— development;— acquisition;— release;— deployment;— operation;— retirement.This document is applicable to all ITAM implementations. This document can be applied to all types of IT assets and by all types and sizes of organizations.