ISO/IEC TS 20000-5:2022

Information technology — Service management — Part 5: Implementation guidance for ISO/IEC 20000-1
Autor: ISO
Códigos ICS: 35.020 ; 03.080.99


This document provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the requirements specified in ISO/IEC 20000-1, or parts of an SMS for a selected subset of requirements. This document illustrates a generic plan to manage implementation activities for an SMS.The intended users of this document are:a) organizations that require support on how to implement an SMS;b) consultants and advisors who support an organization during SMS implementation.This document can be used together with the other parts of ISO/IEC 20000 series.

Especificaciones de la Norma
Fecha de Publicación 14/01/2022
Título Secundario Technologies de l'information — Gestion des services — Partie 5: Exemple de plan de mise en application pour l'ISO/CEI 20000-1
Páginas Técnicas 33
Idioma Inglés