ISO/TS 24082:2021

Service excellence -- Designing excellent service to achieve outstanding customer experiences
Autor: ISO
Código ICS: 03.080.01
Vigente
$101.000

Alcance

This document specifies principles and activities for designing excellent service that achieve outstanding customer experience. It applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.

Especificaciones de la Norma
Fecha de Publicación 10/06/2021
Título Secundario Excellence de service -- Concevoir un service d'excellence pour des expériences clients exceptionnelles
Páginas Técnicas 26
Idioma Inglés