Normas ISO

Information technology -- Cloud computing -- Service level agreement (SLA) framework-- Part 1: Overview and concepts

Information technology — Cloud computing — Service level agreement (SLA) framework — Part 1: Overview and concepts — Amendment 1

Cloud computing -- Service level agreement (SLA) framework-- Part 2: Metric model

Cloud computing — Service level agreement (SLA) framework — Part 2: Metric model — Amendment 1

Cloud computing — Service level agreement (SLA) framework — Part 2: Metric model — Amendment 2

Information technology -- Cloud computing -- Service level agreement (SLA) framework-- Part 3: Core conformance requirements